📅 30-Day Return Period

You may request a return within 30 days from the date you receive your order.

To start a return, please contact us within the 30-day return period using the contact details provided at the bottom of this page.

Please do not send an item back without contacting us first. We will provide the appropriate return instructions for your order.

✅ Return Eligibility

To help us process your return efficiently, returned items should generally be:

• Returned within 30 days of delivery.
• In the condition in which you received them.
• Returned with the original packaging where reasonably possible.
• Accompanied by your order information or order number.

Certain products may have specific return conditions because of their nature. Any applicable product-specific restrictions will be stated on the relevant product page or communicated to you before the return is processed.

📝 How to Request a Return

To request a return, please contact us by email and provide the following information:

• Your full name
• Order number
• Email address used for the order
• Reason for the return
• Photos of the item if it is damaged, defective, or incorrect

Once we receive your request, we will review the information and provide the return instructions where the return is eligible.

Please do not send returns to our business address unless we specifically instruct you to do so.

📦 Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number and photographs showing the issue where appropriate. We will review the situation and provide the appropriate resolution.

Your statutory rights under applicable UK consumer law are not affected by this policy.

💷 Refunds

Once your returned item has been received and reviewed, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider after we have processed the refund.

❌ Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

We will confirm whether cancellation is possible based on the status of your order. If the order has already been dispatched, you may need to follow the applicable return procedure instead.

🇬🇧 Your UK Consumer Rights

Nothing in this Returns & Refund Policy is intended to limit or remove any rights you may have under applicable UK consumer protection law.

Where an item is faulty, not as described, or does not meet the requirements of applicable consumer law, you may have additional legal rights and remedies.

📞 Contact Us About a Return