By using our website, you acknowledge that you have read and understood this Privacy Policy. This policy should be read together with our other website policies and terms.

📋 Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase information
• Payment-related information required to process your order
• Information you provide when contacting customer support
• Information about how you use and interact with our website
• Technical information such as browser type, device information, and IP address

We only request information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our website.

🌐 How We Collect Information

We may collect information when you:

• Place an order on our website
• Create or use an account, where available
• Contact us by email, telephone, or through our website
• Subscribe to communications, where available
• Browse or interact with our website
• Submit information through forms on our website

🎯 How We Use Your Information

We may use your information for the following purposes:

• To process and fulfil your orders
• To process payments through our payment providers
• To arrange delivery of your purchases
• To provide customer service and support
• To respond to enquiries and requests
• To process returns, refunds, and other order-related requests
• To maintain and improve our website
• To help protect our website against fraud, misuse, and security threats
• To comply with applicable legal and regulatory requirements

💳 Payment Information

Payments made through our website are processed by the payment methods and payment providers available at checkout.

Payment information may be processed directly by the relevant payment provider in accordance with that provider's own privacy policy and terms.

We do not ask customers to send full payment card numbers, security codes, passwords, or other sensitive payment credentials by email.

🛒 Shopify and Service Providers

Our online store is operated using Shopify. Shopify provides technology and services that help us operate our online store, process orders, and provide the shopping experience.

Shopify and other service providers may process personal information on our behalf or as required to provide their services. Their processing of personal information is subject to their applicable privacy policies and terms.

🍪 Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, provide security, understand how visitors use the website, and improve the shopping experience.

Some cookies may be placed by third-party services that operate on our website.

Depending on your browser and the cookie settings available on our website, you may be able to control or manage certain cookies through your browser or our cookie preferences.

🔐 When We Share Information

We do not sell your personal information.

We may share relevant information with trusted service providers where this is necessary to operate our business and provide services to you. This may include providers involved in:

• Payment processing
• Order fulfilment and delivery
• Website hosting and technical services
• Website security and fraud prevention
• Customer support
• Analytics and website performance

We may also disclose information where required by law, legal process, or where necessary to protect our rights, customers, website, or business.

🛡️ Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

🗂️ How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, and complying with applicable legal and accounting requirements.

🇬🇧 Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Object to or request restriction of certain processing
• Request portability of certain personal information where applicable
• Withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exceptions.

📧 Marketing Communications

If we send marketing communications where permitted by law, you can unsubscribe using the unsubscribe option included in the communication or by contacting us.

Transactional messages relating to your orders, payments, delivery, returns, or customer service may still be sent when necessary to provide the service you have requested.

👨👩👧 Children's Privacy

Our website is intended for general consumers and is not directed specifically at children. We do not knowingly request personal information from children where prohibited by applicable law.

🔗 Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

Any updated version will be published on this page with the revised date where appropriate.

📞 Contact Us About Privacy

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us using the details below.